All free shipments are made through Correos de Chile or DHL, within Chile.
We ship worldwide through DHL and offer free shipping within Continental Chile for purchases over $ 50.000; Excluded from free delivery regardless of the amount to be paid, the optical frame promotions with optical prescription glass assembly.
International purchases could be affected by taxes, it is important that you inform yourself before making your purchase. This is charging for the customs of each country and Bonoboss has no party in this process. Delivery times are considered as business days, and orders will be delivered exclusively between Monday and Friday.
For purchases less than or equal to $ 50.000 the system will calculate the value of the dispatch, which must be canceled at the time of check out.
The delivery time is between 3 to 10 approximately working days, depending on the commune where the final recipient is, these times may vary on dates like Cyberday, Black Friday or Christmas, we work to arrive in the times but this can be affected by the overloads of the couriers. The offices are operated by DHL Express or Correos de Chile.
We have enabled the possibility of withdrawing in store, the availability of withdrawing in store will be 24hrs working after your purchase, if it is weekend or holiday the purchase is estimated to be made on a business day following the purchase. To carry out the withdrawal it is necessary to present the identification of the holder of the purchase and the number of the order that was made.
Purchases made after 15hrs on one business day are taken as made on the next business day, so they would be available in store on the next business day after purchase.
The package will be available for withdrawal by 48hrs, after that it will be returned to the central warehouse and a new withdrawal must be coordinated with Customer Service email@example.com
You can withdraw a third party, as long as it is authorized via written name and rut to the mail of firstname.lastname@example.org which will contact the store to indicate authorization or presenting a simple power of attorney at the time of withdrawal, indicating the data of the owner of the purchase and the number of the same.
Express shipments are available in the following communes: Lo Barnechea, Vitacura, Las Condes, Providencia, Ñuñoa, Santiago Centro, La Reina, Macul.
All purchases made before 14 hours and on business days will arrive on the same day of purchase between 15 and 19 hours. Purchases made after 14 hours and on weekends will be delivered the next business day between 15 and 19 hours.
Orders are dispatched with the courier company TodoVa and when your order goes to delivery you will receive an email with the details.
This service is not available during Cyber.
* If there is no one at your address to receive the order, the order is not re-dispatched if the payment for a new shipment is not made.
* All express shipments have a value of $ 5.500 regardless of the purchase amount
In addition to the right of legal guarantee and the right of withdrawal indicated in our Terms and Conditions, Bonoboss grants a special benefit to its customers consisting in the possibility of changing a product, without expression of cause.
In the case of the change of a product (that is, the delivery of the product in exchange for another good), customers may exercise this benefit within 30 days counted from the date of your ticket or invoice, this only applies to retail sales and not for wholesalers.
The exchange benefit may be exercised as long as it concerns products that do not present faults or deficiencies on which the Legal Guarantee, and as long as the product is new and unused, in perfect condition and in its original packaging.
To exercise this benefit, the customer must present the product, along with their ticket or purchase invoice, at a Bonoboss own point of sale (Drugstore, Costanera Center). In the case of products purchased in promotion, the delivery of all of them will be required, notwithstanding that the change is made only with respect to one of them.
The associated shipping costs must be paid by the customer. The merchandise received after 30 days will be submitted for evaluation by the Bonoboss.com team.