Transactions made through this website Bonoboss.com, are subject to these Terms and Conditions, as well as to the Chilean legislation in force, in particular to the Law N ° 19.496 on Protection of the Rights of Consumers and the Law No. 19.628 on Protection of Private Life. You are required to buy Bonoboss.com acceptance of the Terms and Conditions described below.
Bonoboss products can only be purchased by 18 seniors (adults) through any of the electronic payment methods available on the site. If you are younger than 18 years, you can use this site only through your parents or your legal representative.
We may request from users or customers information regarding your name, email address, telephone number. We assure you that these data will not be handled by any company that does not belong to Bonoboss® and will be treated confidentially, in accordance with the provisions of current legislation and exclusively used to process the purchase, delivery and, where appropriate, for the sending advertising about offers and promotions.
The client enrolled in Bonoboss.com will have the right to request information of their registered personal data and arrange rectification, elimination and / or cancellation of this data when it deems convenient, in accordance with Law N ° 19.628. To exercise these rights, the client can send an email to email@example.com.
The customer may return a product purchased on Bonoboss.com within 20 period of time counted from receipt, without the need to invoke any cause and as long as the product has not been damaged by a fact attributable to the customer.
To exercise this right, the client must present the product in a Bonoboss store or communicate to sac@ bonoboss.cl . Also, you must accompany the original ballot and return in good condition the original elements of the packaging, such as labels, warranty certificates, user manuals, boxes, protection elements and accessories or pay their respective value, previously informed.
In case of products bought in promotion, the delivery of all of them will be required, without prejudice to the fact that the return is made only with respect to one of them.
The client must assume the costs of shipping the product to our warehouses in Santiago, in the event that it could not be brought within the 20 days to any store owned by the brand (Drugstore, Costanera Center or Plaza Egaña).
The return of money is done centrally, andThe subscription will be made within a period of 5 working days from the reception of the product in the store or warehouse. There are no refunds of money in stores, the cancellation for purchases made with bank credit cards are made through Transbank and the refund is made directly to the buyer's card, in the case of purchases with other means of payment, it is You will ask the customer via email for the bank details to be able to refund your purchase.
If the conditions outlined above are not met, the Client will not be able to enjoy the aforementioned benefit.
In the event that a product purchased at Bonoboss.com presents faults or manufacturing defects, does not have the technical characteristics reported, or has been dispatched with damages or incomplete, the customer will have the right to opt, within the 3 months following its receipt, for any of the following alternatives:
a) Free product repair;
b) Replacement or change of the product after its restitution; or
c) Return of the amount paid prior to restitution of the product.
To exercise this right, the customer must present the product, along with any document that proves the purchase, at a point of sale owned by Bonoboss (Drugstore, Costanera Center or Plaza Egaña)
In accordance with the provisions of the Law on the Protection of Consumer Rights, a fault or defect will be considered:
a) When products subject to mandatory safety or quality standards do not meet the corresponding specifications;
b) When the materials, parts, pieces, elements, substances or ingredients that constitute or integrate the products do not correspond to the specifications that they bear or to the mentions of the labeling;
c) When any product, due to manufacturing deficiencies, manufacturing, materials, parts, parts, elements, substances, ingredients, structure, quality or sanitary conditions, in its case, is not entirely suitable for the use or consumption to which it is intended or to which the provider had indicated in its advertising;
d) When the supplier and consumer have agreed that the products subject to the contract must meet certain specifications and this does not occur;
e) When after the first time the guarantee has been made effective and the corresponding technical service has been provided, the deficiencies that make the property unfit for the use or consumption referred to in letter c) above remain. This right will subsist for the event of presenting a deficiency other than the one that was the object of the technical service, or it will be presented again, within the term of 3 months counted from the reception of the product.
f) When the object of the contract has defects or hidden defects that make it impossible to use it habitually;
In the case of return of money, the payment will be made in the bank account that you indicate, within a period of 5 working days from the reception of the product in the store or warehouse. There are no refunds of money in stores.
For purposes of the provisions of this section, it will be considered that only one good that has been sold as a whole, even if it is made up of different units, parts, pieces or modules, although these may or may not provide a useful utility. independent of each other. Without prejudice to this, in the case of replacement of the product, this may be done in respect of a unit, part, piece or module, provided that it is the same as the one that is restored.
In addition to the right of legal guarantee and the right of withdrawal contemplated above, Bonoboss grants a special benefit to its customers consisting of the possibility of changing a product, without expression of cause.
In the case of the change of a product (that is, the delivery of the product in exchange for another good), customers may exercise this benefit within 30 days counted from the date of your ticket or invoice, this only applies to retail sales and not for wholesalers.
The exchange benefit may be exercised as long as it is products that do not present flaws or deficiencies on which the legal guarantee applies, and as long as the product is new and unused, in perfect condition and in its original packaging.
To exercise this benefit, the customer must present the product, along with his bill or invoice at a point of sale of Bonoboss (Drugstore, Costanera Center or Plaza Egaña). In case of products purchased in promotion, the delivery of all of them will be required, without prejudice to the change being made only with respect to one of them.
The associated shipping costs must be paid by the customer. The merchandise received after 30 days will be submitted for evaluation by the Bonoboss.com team.
All payments with credit cards, RedCompra or commercial house cards are made through Mercadopago, who process the payment through WebPay. Bonoboss does not store any type of credit card information.
In case the price of a product, due to an inadvertent error of Bonoboss.com, is published at a value much lower than its cost (for example, sale price $ 0, $ 1, $ 10, $ 100, etc. ), the company reserves the right to cancel the transaction.
In the case of automatic discounts or discount coupons, these will be deactivated during special discount dates, such as Cyberday, Black Friday, among others.